The terms and conditions contained in this document and any conditions, notices and disclaimers contained elsewhere on our website (known collectively as the “Terms of Use”) govern your access and use of the Primacy Website found at and its sub-domains (which includes the Primacy Broker System and Service Ticket Management System) accessible from this website. Access and use of our websites is conditional upon your acceptance and compliance with the Terms of Use.
Please note that any insurance product you purchased has its own terms and conditions that are found in the policy document and wording.  Please contact us for a copy of the relevant policy documents.

Ownership of the Website

Our Website and its contents (including all information, data, text, graphics, images, software, advertisements and other material on our website (“Content”)) are the property of Primacy Underwriting Management Pty Limited (ABN 87 070 058 212) and are subject to copyright under Australian law and through international treaties with other countries. You may use this Content for your personal reference only (not for any commercial or public use) and may download a single copy of the Content, keep a temporary copy in your computer’s cache and make a single hard copy, provided you keep intact all copyright and other proprietary notices. No other use, copying, reproduction, publishing, storage in a retrieval system, alteration or transmission in any form or by any means, in whole or part, of the Website or Content is permitted without prior written authorisation from Primacy.

All names, logos and trademarks are the property of Primacy or the third parties who have contributed to our website. Nothing on our website should be construed as granting any licence or right to use any name, logo or trademark without the express prior permission of Primacy or the relevant contributor. The name of Primacy and its agents or any of the trademarks and other intellectual property belonging to Primacy or its agents may not be used commercially or in advertising or publicity or used to identify a link to our website without the express prior written permission from Primacy Underwriting Management Pty Limited.

You must notify Primacy immediately if you become aware of any third party that is or may be infringing the intellectual property rights in our website. You must give Primacy all assistance in relation to any infringement proceedings. Primacy shall have sole control of the defence and settlement of any infringement proceedings. Any recovery from infringement proceedings is the property of Primacy. If a court or Primacy determines that our website or Content have infringed or may infringe a third party’s intellectual property rights, Primacy shall have the right to alter, delete or modify our website or Content in order to avoid continuing infringement.

Information on Website

The information contained within this website and on any Primacy or Related Body Corporates’ products and services is of a general nature only.

Changes may occur in circumstances at any time which may affect the accuracy or completeness of the information so while Primacy has taken all reasonable care in producing our website, it accepts no responsibility for any loss, expense or liability which you may incur from using or relying on the contents, and you must not rely on any statement on our website without taking specialist advice.

Any legal rights and obligations which Primacy and you may have will be contained in the terms and conditions of the contract and policy issued to your client or available on our website when you on behalf of your client buy their policy online.


You agree that you have read the Primacy Privacy Statement and Policy and agree that those terms form part of the Terms of Use. You accept that if you transact online or provide your personal information via our Website that it will be dealt with in accordance with the Primacy Privacy Statement and Policy. All information and data provided by you will be handled in accordance with our Security Policy.

Usage of the Primacy Website

You must not use our website in any manner or for any purpose that is unlawful, or in any manner that violates any right of Primacy, or that is prohibited by the Terms of Use. In particular it is a condition of your use of and/or access that you agree that you will not:

  1. use any device, software or routine which will or may interfere with the working or functioning of our website and will not post, publish, distribute or transmit any Content of any kind which contains a virus or other harmful component;
  2. make any unauthorised use of any materials or intellectual property found on our website;
  3. copy or provide to any other party any materials, Content or data found on our website other than as set out in the Terms of Use;
  4. copy and use any materials, Content or data found on our website for any other purpose than purchasing or endorsing or cancelling a Primacy product;
  5. use any method or means to copy, reproduce, republish, frame, post, upload, distribute, transmit, sublicense, delete or modify in any way all or any part of the Content or our website, or monitor it in any way, unless expressly provided for in our website or expressly authorised in writing by Primacy;
  6. intentionally do anything which overburdens the infrastructure of our website;
  7. post, publish, distribute or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent Content of any kind, including without limitation any Content constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law or regulations;
  8. post, publish, distribute or transmit, or disseminate any Content of any kind which violates or infringes upon the rights of any other person, including Content which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right, without first obtaining permission from Primacy or relevant right holder;
  9. post, publish, distribute or transmit, or disseminate any unsolicited correspondence (including Emails) or spamming via our website;
  10. reverse engineer, reverse assemble, or otherwise attempt to identify the source code or other arithmetical formula for the infrastructure software or functions; and
  11. restrict or inhibit any other user from using or enjoying our website.

Primacy has no obligation whatsoever to monitor any user’s use of our website or to edit, delete or refuse to post any Content. However, Primacy reserves the right to monitor your or any user’s, use of our website and to edit, refuse to post or remove any Content whatsoever. Primacy reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of any user of our website.

User licence to Primacy

By placing any Content on our website you grant to Primacy a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the Content: 1. use, copy, sublicence, redistribute, adapt, transmit, publish, broadcast, publicly perform or display; and 2. sub-licence to any third parties the unrestricted right to exercise any of the rights granted in 1. above. This licence granted to Primacy includes the right to exploit all proprietary rights in any such Content, including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide.

You consent to Primacy, and any third party authorised by Primacy, using your Content without attributing to you the authorship of the Content; inspecting or approving any use of the Content; and materially altering or distorting the Content. At the request and expense of Primacy you will execute and deliver to Primacy such instruments and take such other actions as may be required to carry out this grant of licence and consent.


Competition and Consumer Act (Cth) 2010 and all corresponding state and territory legislation imply terms, conditions and warranties into some contracts for the supply of goods and services and prohibit the exclusion, restriction and modification of such terms (“Prescribed Terms”).

Except as provided for by the Prescribed Terms:

  1. all Content (including information about goods and services) is provided on an “as is” basis without any warranties of any kind;
  2. to the maximum extent permissible by law, Primacy expressly disclaims all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose;
  3. Primacy, and its directors and employees, does not warrant that your access to our website will be uninterrupted or that our website will operate error free, that any defects will be corrected or that our website and its servers are free of computer viruses and other harmful data, code, components or other material;
  4. Primacy, and its directors and employees, does not warrant that it will be able to prevent any illegal, harmful or inappropriate use, modification or alteration of our website, or that it will give notice of such use, modification or alteration;
  5. Primacy, and its directors and employees, does not warrant or make any representations about the correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Content (including descriptions of any goods/services). The use of our website and the Content is at your own risk. Changes are periodically made to our website and may be made at any time; and
  6. if your use of our website or the Content results in the need for servicing or replacing equipment or data, Primacy is not responsible for those costs.

Limitation of Liability

Except as provided by the Prescribed Terms, Primacy, its directors, employees, suppliers, or any third parties mentioned on our website shall not be liable for any loss or damage whatsoever (including, without limitation, incidental, special and/or consequential damages or lost profits) resulting from:

  1. any use or access of, or any inability to use or access, our website, any third party link or any Content;
  2. any unauthorised access to or alterations of your transmissions or data; or
  3. any statements or conduct of any user of our website, including any information and/or advice and any defamatory statements or offensive conduct.

To the fullest extent permitted by law, Primacy’s liability for breach of any Prescribed Terms is limited at the option of Primacy to the following:

  1. In the case of services supplied or offered by Primacy:
    1. The supply of the services again; or
    2. The payment of the cost of having services supplied again; and
  2. In the case of goods supplied or offered by Primacy:
    1. The replacement of the goods or the supply of equivalent goods;
    2. The repair of such goods;
    3. The payment of the cost of replacing the goods or acquiring equivalent goods; or
    4. The payment of the cost of having the goods repaired.

Availability of the Website

Primacy can not guarantee that our website or any other website with a link to its website will be free from viruses or that uninterrupted access will be available.

Access is offered only on an “as is” basis and Primacy may make any online access unavailable without any notice and where necessary in order to maintain or update the site.

Links to other sites and Third Party Advertising

This Website may contain links to other websites owned and operated by third parties who are not related bodies corporate of Primacy (“Linked Websites”). The Linked Websites are not under the control of Primacy and Primacy is not responsible for the content of any Linked Websites or any hyperlink contained in a Linked Website and makes no representation or warranty with respect to the content of any such third party sites. Primacy provides these links to you as a convenience only and the inclusion of any link does not imply any endorsement of the Linked Website by Primacy. Your link to any such Linked Website is entirely at your own risk. Primacy is not a party to any transaction between you and a Linked Website. Your use of a Linked Website is subject to the terms and conditions of that site in addition to these Terms of Use. If there is any inconsistency these Terms of Use prevail. Our website also contains third party advertisements (that may or may not contain embedded hyperlinks or referral buttons to Linked Websites). The display of such advertising does not in any way imply an endorsement or recommendation by Primacy of the relevant advertiser, its products or services or any such Linked Website. You are referred to the relevant advertiser for all information regarding the advertiser and its products and/or services. To the extent permitted by law Primacy accepts no responsibility for any interaction between you and the relevant third party and is released from any liability arising out of or in any way connected with such interaction.

Indemnity to Primacy

You will indemnify Primacy for any liability incurred by Primacy for any loss, liabilities, costs, damages or other expenses howsoever incurred by Primacy in connection with, or arising directly or indirectly as a result of, your breach of these Terms of Use or your use of or access to our website.


Primacy may terminate your access to our website at any time without notice to you. If you violate any Terms of Use your right to use and access our website automatically terminates. Primacy may also change the terms and conditions contained on this site at any time. Your continued access to and/or use of our website constitutes an agreement by you that you accept and agree to abide and be bound by the Terms of Use and any amendments. You should visit this page periodically to review the Terms of Use. Should you object to any of the Terms of Use or any amendments your only recourse is to immediately discontinue your use of our website. In the event of termination you must immediately cease accessing and using our website and Content and (at Primacy’s option) return any hard copies of the Content to Primacy or destroy any hard copies and any other electronic copies of the Content within your control or possession. Primacy’ limit of liability, your indemnity, licences granted by you and all limits on your use of our website survive termination.


Certain taxes and government charges may be payable in relation to the provision of our services. Primacy has no responsibility for such taxes or other government charges. Despite the foregoing paragraph, unless stated otherwise, charges referred to for use of any goods or services provided by Primacy are inclusive of any goods and services tax imposed under Australian law, unless otherwise stated on our website.

Applicable Law

All disputes arising out of this Agreement shall be dealt with in accordance with the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales and the New South Wales District Registry of the Federal Court of Australia. This site is controlled and operated by Primacy from its offices in Australia. Primacy makes no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable.


If any provision of the Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms of Use which will continue in full force and effect. All rights not expressly granted are reserved.